Saturday, October 8, 2011

Stories & Customer Experience

A couple of weeks ago I had the pleasure of being a guest on Michelle Romanica's BlogRadio show on Customer Experience.

How stories come into play with customer experience is a rich area to explore. Our conversation dove into some ideas and practices that are powerful yet subtle.

Listen to internet radio with Customer Experience on Blog Talk Radio

Among other things we discussed how customers experiences can start with catalyzing the internal experiences of employees with a variety of communication and strategic initiatives employing the natural power of stories.

How are you do you architect customer experiences with the disciplines of organizational storytelling? Add your voice to the conversation.

1 comment:

Thank You!
Adding your stories and thoughts to this conversation is enriching for everyone.