A couple of weeks ago I had the pleasure of being a guest on Michelle Romanica's BlogRadio show on Customer Experience.
How stories come into play with customer experience is a rich area to explore. Our conversation dove into some ideas and practices that are powerful yet subtle.
About Me
- StoryMatters
- Monterey, CA, United States
- Terrence L. Gargiulo, MMHS is an eight times author, international speaker, organizational development consultant and group process facilitator specializing in the use of stories. He holds a Master of Management in Human Services from the Florence Heller School, at Brandeis University, and is a recipient of Inc. Magazine's Marketing Master Award, the 2008 HR Leadership Award from the Asia Pacific HRM Congress, and is a member of Brandeis University’s athletic Hall of Fame. He has appeared on Fox TV, CN8, and on CNN radio among others. Books: Making Stories: A Practical Guide for Organizational Leaders and Human Resource Specialists, The Strategic Use of Stories in Organizational Communication and Learning, On Cloud Nine: Weathering Many Generations in the Workplace, Stories at Work: Using Stories to Improve Communications and Build Relationships, Building Business Acumen for Trainers, Once Upon a Time: Using Story-based Activities to Develop Breakthrough Communication Skills, In the Land of Difficult People: 24 Timeless Tales Reveal How to Tame Beasts at Work, The Trainer’s Portable Mentor. Terrence is a frequent speaker at international and national conferences.
Great blog.
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