How stories come into play with customer experience is a rich area to explore. Our conversation dove into some ideas and practices that are powerful yet subtle.
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Among other things we discussed how customers experiences can start with catalyzing the internal experiences of employees with a variety of communication and strategic initiatives employing the natural power of stories.
How are you do you architect customer experiences with the disciplines of organizational storytelling? Add your voice to the conversation.
How are you do you architect customer experiences with the disciplines of organizational storytelling? Add your voice to the conversation.
